About Organized Problem Solving

Let us ask questions on turfgrass, provide answers, and organize problem solving. As a beginning, use the internal search engine (the upper right magnifying glass or search box) to find past questions. There were 4,817 posts from 2001 until 2015, archived when I reconstructed this website in WordPress.

Register to ask a new question in the Support section or reply to someone else’s question. Next, login. Create a new Topic. Give it a good Topic Title and insert keywords into the Topic Tags to help interested people find your Topic. The Golden Rule is, “Listen to others as you would have them listen unto you.” Listening to others means staying on topic, not blatantly trying to sell stuff, and being nice.

Occasionally, I send newsletters to Members on the Turfgrass Management list, to announce events and helpful information, largely non-commercial. If you don’t want newsletters, hit unsubscribe, and you can still post, reply, and comment. You can turn on or off followed threads through your Member settings in the upper right. To logout or make changes, click the “Gravatar” in the upper right. That is the gray box with a silhouette unless you personalize it with your own image.

Before “FAQs”

In the 1970s, I knew a turf extension specialist who plastered his office door, top to bottom, with pink “While you were out” messages. In that century people communicated across distances using an early audio instrument attached by a cord to the wall. Before this device disappeared it was called a “landline.” Throughout most of 1900s the mechanical “answering machine” did not exist.  Instead, a human secretary answered for the extension specialist, said that he was out, and wrote a note of the time and subject of the call, and the caller’s name and “telephone” number.

The plastered door montage recorded thousands of questions, but with no record of the answers, if they were even answered. There was no organization to the information. The door was a bulging pink badge of courage of how popular the guy was, or would have been, had he returned all his calls.  The door was a treasure of ideas on turfgrass,  a catalog of common practical problems. What we later called, “Frequently Answered Questions.”

Drinking from a Fire Hose

In 1996, I was writing the Turf Q & A column for Florida Turf Digest. A few years earlier I had asked an extension specialist from another state where he got his questions for his question and answer column. “We have to make them up,” he said, “otherwise we’d hardly have any.” My mind flashed an image of the pink door montage and I thought, “this could be better organized.”

When I was writing the Turf Q & A column, the internet was young, a seeming flood of information, like “drinking from a firehose.” Despite all the computer books, it was hard to find and remember the answers I needed on all my questions about computers. The pre-Google search engines Altavista, Excite, Hotbot, and Lycos helped me find the answer from sharing communities. More importantly, I gained and retained the knowledge.

Organized Problem Solving

Active problem solving is a good way to learn about computers as well as turfgrass. Socrates asked questions of his students and engaged them in dialog to develop deeper understanding. This was developed further in the Dialogues of Plato. The human brain learns well in playing games, solving problems, and answering questions. Besides the Socratic Method, I think there is value in linear narrative, particularly in science. But I’m getting nonlinear.

Organized problem solving in turfgrass

Turfgrass Forums 2002, in an article, “Web marketing of turf: Beyond the electronic bulletin board” which showed the primitive state of sod web sites.

In 1997 I asked my University of Florida turfgrass students to post questions and answers to the floridaturf.com website. I also started Turfgrass Management as an email list for turfgrass industry people mostly in Florida. The vast majority of workers in the lawn and landscape industry and gardeners and golf course superintendents did not then have email addresses. But folks were getting online. Eventually everybody got “wired.” In 2001, I moved web pages to turfgrass.com and used an early flat-file perl version of Infopop Universal Bulletin Board (UBB). For a dozen years there was lively conversation, with over 22,000 posts and replies.

The Death of Discussion Forums?

Times changed. Again. Everybody got mobile. And unwired. Inappropriate forum posts required deletion. Facebook and twitter grew and competed for online attention. Turfgrass.com postings screeched to a stop. The incredible shrinking Turfgrass Forums was part of a trend, the internet version of “bowling alone.” I still think there is value in the ancient idea of an open public forum involving directed conversation.

So the intention of renovating turfgrass.com is to provide Q & A, original content, and raw material for knowledge-base solutions to problem solving. What I mean by that is still fuzzy, is partly encyclopedic, and partly goes back to my inspiration of artificial intelligence problem solving from University of Illinois’ Dr. Tom Fermanian, an early promoter of expert systems and machine knowledge in turfgrass, and others such as Dr. Jim Beard who literally wrote the book on turfgrass science.

All this should be better organized! Stay tuned!

Phil Busey

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